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LEGO Serious Play - INTRODUCTION -
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The Introduction session to LEGO Serious Play give you an overview of where the concept comes from, a chance to experience for your self the methodology as you build models and discuss and take away your lego with you.
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LEGO Serious Play Facilitator's Workshop
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In association with Management Consultancy International, Sydney LEGO® Serious Play™ is the powerful internationally renowned methodology used by organisations to engage all participants and allow them to generate innovative ideas for organisational improvement. Based on extensive research, the process enables teams to address complex issues in an engaging way. Who should attend? Facilitators, trainers, educators, HR professionals as well as project planning experts and strategists are able to be trained to implement this process in the work that they do. If you work as a researcher, an IT professional, an executive or life coach or as a leader of your organisation, this methodology brings enormous benefits and is a strong addition to your toolkit of techniques.
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ROI Workshop (1/2 day)
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Proving the effectiveness of training and HR programmes can be difficult. In this workshop learn how to blend hard and soft measures for writing successful business cases and measuring the effectiveness of HR programmes as well as applications to general expenditures.
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Coaching for Change Workshop
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This workshop will expose you to the key elements for effective coaching. Whether you are a manager, supervisor or Team Leader - this one day course provides you with practical steps and techniques to immediately apply in your role.
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Induction design Workshop (1/2 day)
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This session is to help people responsible for induction programmes understand how to make them more effective. The first 30 days with an organisation will largely determine the engagement from a new employee. Learn how to structure your inductions to the best effective and come away with tips and ideas of how to maximise this entry in to your organisation.
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Team Leader (2 days)
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For emerging or existing team leaders, this workshop focuses on the abilities to lead and coach a team. Practical and interactive, this workshop will provide you with immediate tips and tools to implement in the workplace.
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Train the Trainer (3 days)
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This master class is for anyone who needs to deliver training, make presentation or run interactive meetings. Learn how to manage a training situation from setting up the room through to ensuring the knowledge is transferred. Run activities, use stories, colour and group dynamics to make a successful training session.
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Handling Challenging Customers (1 day)
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This programme provides the solutions to dealing with difficult situations with customers. Going in to depth as to what causes these situations, how to react to them and how to turn them into positive experiences for both you and the customer are discovered during this programme.
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Telephone Customer Service (1 day)
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The Telephone Customer Service course is designed for all people who interact with customers regularly by telephone. The 1 day workshop is high impact and highly interactive helping individuals develop techniques and confidence for providing excellence in every customer contact.
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Telephone Sales
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The Telephone Sales or Service Based Selling course is designed for all people who have some need to sell over the telephone.
This type of programme can be used for adding value, cross selling, up selling to direct selling.
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