For leaders who are looking to move in to more strategic areas and enhance some tactical skills as well, this course is for you. Focusing on skill sets such as Presentation skills, project management, business planning, networking for success, leading a team effectively and managing your boss. A detailed outline is shown below and a PDF attachment outlines more course information. The course consists of an interactive 2 day classroom session with practcal components followed by a 1 hour individual coaching session on site (in Auckland or by phone outside of Auckland) within 3 weeks. This workshop also includes an interactive experiential session for 2 1/2 hours to apply the skills. Register NOW for one of the LIMITED SPACES on this course to enhance and develop your skills. Times: 8.30am – 5.00pm Cost: Includes all meals, certificate and workbook Business Planning - What is a strategy
- How are objectives defined
- Linking my team and the contact centre into the overall business strategy
- How to communicate with the team and the business
- Work together as a management team
Business Cases & ROI - Business case preparation
- What’s important to include
- How to get sign off
- Measuring a return on investment for business cases
Project Management - Developing a plan of action
- Analyse finances and risks
- Document goals and achievements
- Managing communication channels
- Building and maintaining key stakeholder relationships
Networking (In & Out of the business) - Who to network with
- Why is it important
- Networking techniques
- How to sell the your department to the rest of the business
Making Presentations - Understanding the who, what, why & how areas of presentations
- Linking outcomes desired to the presentation
- Understanding your audience
- Tips on successful presentations
Maximising your Team’s Potential - Understanding KPIs
- Implementing and dealing with change
- Creating value and mission statements that matter
- The importance of recognition
- Effective decision making
Facilitator’s Profile - Derek Good - International experience in GM and senior management roles
- Winner of 2005 TUANZ innovation award for education - icontact
- Winner of Business Award – “Excellence in Service Delivery”
- Designed training for and delivered training for many of NZ’s top 200 companies
- Co-author of “Return on Training Investment Made Easy”
ALL public workshops are available as in-house programmes customised to your specific business needs. Times: 8.30am – 5.00pm
Cost: Includes all meals, certificate and workbook and one individual coaching session  Click here to download a course overview (262 KB)
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