Public Workshops | Telephone Sales

Telephone Sales

Service Based Selling Outline

Overview of Sales

• Sales as Service
• The Sales Cycle
• Who is the target market?

Uncovering Customer Needs

• Communication Overview
• Listening & Questioning Skills
• Paraphrasing & getting control of the call

Outbound Calling

• Who to call
• Planning Objectives
• Preparing the environment
• Mentally Prepare

Offering Sales Solutions

• Understand how to put the features and benefits to customers
• Understand buying decisions
• Know how to start using the sales funnel
• Why is it important to make customers feel special by selling?

Handling Objections

• Understand why customers may resist a sale
• Know the different types of objections raised
• Understand how to overcome objections in a positive manner

Closing the sale

• Understand how to identify when to close a sale
• Know the different types of sales closes used
• Understand and start using sales closes to increase business

Available Courses