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Company Profile
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The most valuable asset a company has is its people. Looking after staff and retaining them is a key issue for organisations globally. At Rapid Results, we recognise these things and have established programmes and solutions to assist in the development of staff and the aiding in their retention.
It is in our belief that having the right people in the right place in your organisation is a major key to your success and defining what makes your organisation successful and sharing it with your people is essential to manage and sustain growth.
Our services therefore focus on training your leaders and staff members, writing programmes to help develop your teams, provide consulting to stream line your processes and get results.
Our philosophies are outlined in our three part mission statement:
Vision:
Offering the right solutions with a company that you can trust that is fun to deal with
Mission:
To assist our clients define and achieve success through rapid and sustainable business results
Values:
| Our values |
What this means for you |
| Having fun |
A company that is fun to deal with |
| Can Do / Helpful attitude |
Get a solution |
| Reliable |
A company you can trust |
| Integrity |
Get the right solution |
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Rapid Results Limited is accredited by the New Zealand Qualifications Authority under the provisions of the Education Act 1989 to provide education and training based on call centre operations and call centre management levels 1-3.
NZQA Audit feedback: Rapid Results is delivering specialised training to an industry sector that is expanding rapidly and which has an increasing need for trained personnel. Learner results and feedback show that Rapid Results is successful in this endeavour.
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Calculating the ROI added weight to a project that many GM's would often regard as non-business critical. Without a doubt using the ROI formula enabled us to justify expenditure for a team wellness program by showing the long term cost savings! Rapid Result's ROI formula should be in every manager's toolbox!
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Derek has over ten years of General Management experience in the UK and in New Zealand. Throughout that time, he has developed a passion for excellence in service and the development of people at all levels in an organisation.
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Craig is the Director for Rapid Results and a Founder and Owner of the leading human resource training and consultancy firms.
Craig is also the Training Director, where he is responsible for designing and implementing Rapid Results & icontact training programmes and looking at the overall development direction for customers. His role extends to managing Rapid Results specialist consultants.
Craig has over 15 years of experience in all aspects of operational management and training implementation within New Zealand, Australia, Dominican Republic and United Kingdom. This is specifically in the call/contact centre, sales, distribution and customer service functions of a business.
Before establishing Rapid Results & icontact, Craig helped launch other businesses in the call centre training field. He has gained extensive experience and honed his skills in staff management by working with Government departments and organisations from the Top 200 in New Zealand.
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Jade joins the Rapid Results team with over ten years contact centre experience in all levels ranging from Customer Services Representative through to Contact Centre Management. Jade's expert knowledge on NZQA and assessing standards brings a lot of value to the growth of the company and its services to its clients.
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Shelley has been working in training and development for the past 12 years. She brings a wealth of NZ and international experience and has worked with a wide variety of organisations from global corporates to small entrepreneurial companies. Shelley has a successful track record of helping organisations at all levels of learning and development including needs analysis, design and delivery, and one to one coaching. Shelley combines a pragmatic approach, positive change must be the result of any training intervention, with an infectious sense of humour that makes learning fun.
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Karyn's business experience of the past fourteen years has included Regional Management, Sales Management and Telesales Management with National Companies and in each case contributing as part of their Senior Management team.
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