Edwin Rizarri
Over the past 10 years Edwin has worked in leadership and consulting position within the contact center industry. His experience specifically relates to contact centre leadership, consultation, and training management (design, delivery, and coaching). As an experienced and successful customer service, sales and training manager he has worked with a number of successful New Zealand businesses, New Zealand’s leading telecommunications provider and one of New Zealand’s leading electronics manufacturers.
Edwin’s experience includes:
· Productivity & Efficiency Projects
· Development & facilitation of Outbound Sales Induction Program for NZ’s largest telecommunications provider
· Calling script development (Inbound & Outbound)
· Operational process development & improvement
· Software training development, delivery, and implementation
· Development & facilitation of leadership change management workshop
· Development & facilitation of Management workshops
· IVR consultation (outcome of this project: 20% reduction on inbound calls)
· Recruitment Process Redevelopment
· Outbound calling cycle development
Edwin is truly passionate about customer service, sales and coaching, he is a result driven individual who takes a logical, holistic and detailed approach to achieve the desired results. Edwin is a firm believer that the staff in your organization are the most precious resource and retaining and training your staff is one of the key components to making your company a success and ultimately achieving business excellence.
Contact us today for more information!
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