Company Profile

The most valuable asset a company has is its people. Looking after staff and retaining them is a key issue for organisations globally. At Rapid Results, we recognise these things and have established programmes and solutions to assist in the development of staff and the aiding in their retention.

It is in our belief that having the right people in the right place in your organisation is a major key to your success and defining what makes your organisation successful and sharing it with your people is essential to manage and sustain growth.

Our services therefore focus on training your leaders and staff members, writing programmes to help develop your teams, provide consulting to stream line your processes and get results.

Our philosophies are outlined in our three part mission statement:

Vision:
Offering the right solutions with a company that you can trust that is fun to deal with

Mission:
To assist our clients define and achieve success through rapid and sustainable business results

Values:

Our values	What this means for you
Having fun	A company that is fun to deal with
Can Do / Helpful attitude	Get a solution
Reliable	A company you can trust
Integrity	Get the right solution

NZQA Accredited

Rapid Results Limited is accredited by the New Zealand Qualifications Authority under the provisions of the Education Act 1989 to provide education and training based on call centre operations and call centre management levels 1-3

Testimonals

Calculating the ROI added weight to a project that many GM's would often regard as non-business critical. Without a doubt using the ROI formula enabled us to justify expenditure for a team wellness program by showing the long term cost savings! Rapid Result's ROI formula should be in every manager's toolbox!

Meet the team

Derek Good

Derek has over ten years of General Management experience in the UK and in New Zealand. Throughout that time, he has developed a passion for excellence in service and the development of people at all levels in an organisation.

Craig McFadyen

Craig has over thirteen years of experience internationally in all aspects of call centre operational management and training implementation.

Edwin Rizarri

Over the past 10 years Edwin has worked in leadership and consulting position within the contact center industry. His experience specifically relates to contact centre leadership, consultation, and training management (design, delivery, and coaching). As an experienced and successful customer service, sales and training manager he has worked with a number of successful New Zealand businesses, New Zealand’s leading telecommunications provider and one of New Zealand’s leading electronics manufacturers.

Karyn Johnston

Karyn's business experience of the past fourteen years has included Regional Management, Sales Management and Telesales Management with National Companies and in each case contributing as part of their Senior Management team.

Tracey Brake

Tracey joins Rapid Results with a wealth of customer service experience and a real passion for this sector. With years of experience in customer facing roles and responsibility for major accounts and running teams for organizations such as Vodafone, Tracey’s empathetic personality and desire for service excellence is a real driver when working with companies.

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