/New Credit Administration Level 3 Launched

New partnership with FITEC

Fitec have commissioned Rapid Results to put the NZQA Credit Control level 3 qualification on th einteractive system icontact. This qualification will be available to the market at the end of November and provide easy access to learning, a simplified assessment process and the start of career path qualifications in the industry.

Level 4 is expected to be on-line inthe first quarter of 2008. Call 0800 338 356 for more details.

South Africa comes on board!

Rapid Results award winning E-Learning system, icontact, has been picked up by resellers in South Africa.  Academies training new students for the Contact Centre industry are now realising the power of the internet and have adopted icontact to train their students.

"We are pleased to see the power of technology being used to meet an ever changing market demand of learning styles.  E-Learning is now being harnessed to train students without having the barriers of traditional classroom or distance learning" says Craig McFadyen.

2007 TUANZ Contact Centre conference prize draw

At the conference this year the prize draw on the Rapid Results stand was a caption competition. The prize was for a full training kit to the value of $650.  The best caption was won by Mary Martin from Livestock Improvement Corporation in Hamilton.

The winning caption was:

Brenda quietly smiled to herself as Al checked out the source of the strange smell...

Caption runners up were:

Rob Owen from Tower Insurance:

If I pray hard enough do you think they will give me a laptop?

Mark Williams from TelstraClear

Oh my!  I didn't think that was physically possible!

John McGregor from ETITO

David was wondering if the implants had slipped since the last time he had seen lucy....

New Country Manager

Rapid Results are pleased to welcome Edwin Rizarri to the team.  Edwin will be taking care the day to day running of the business and brings with him 10 years experience in contact centers and training.

Reseller for Australia

icontact have signed their first reseller for Australia.  The reseller will be providing the full certificate course as well as individual modules. Based in Sydney the reseller will provide icontact across Australia. Jenny Cartwright of www.telesalestraining.com.au is a specialist in Sales Training and will offer thei contact full International Certificate course and individual modules.

Joint Venture signed with The Open Polytechnic of New Zealand

icontact has recently signed a JV with The Open Polytechnic as a partner for the National Certificate in Contact Centre Operations Level 3 & 4.

This will give greater access for the qualification nationwide.

Agreement with IAL for new students

icontact & Rapid Results have signed an agreement with IAL - the Institute of Applied Learning to offer theNational Certificate in Contact Centre Operations Level 3 & 4 to new students looking at coming into the Contact Centre industry

Offical ATA partnership secured

icontact & Rapid Results have signed a partnership with the ATA - American Teleservices Association to become resellers of their training products to the ATA membership base throughout America.

Domincan Republic agreement signed

Rapid Results have signed an agreement the Domincan Republic to license their trainers the exclusive rights to train all new students in the Rapid Results customer service courses.

Accreditation for TMI programmes

Rapid Results have been accredited to resell and run the TMI profiling programme for management teams in New Zealand.

Free resources section of website is launched

Free resources area of Rapid Results website is live for the market to use.

Agreement with Gen-i / Auldhouse

Rapid Results have signed an agreement with Gen-i to work with their training delivery arm - Auldhouse for the launch and delivery of public courses

On-line training video clips launched

icontact from Rapid Results have launched the first in a series of training video clips for the on-line E-Learning system.

To help celebrate this launch with guests, customers and the industry advisory panel and show off the new training clips a special night was put on called "A Night At The Oscars". 

Rapid Results are proud to be the winners of a tender for the review of the New Zealand Police Communications Centres.

The project is to review the National Call Handling standards across all the centres.

Winners of National award

Rapid Results are the winners of the 2005 Innovation award for general education with the e-learning product icontact.

Rapid Results Accredited

Rapid Results Limited is accredited by the New Zealand Qualifications Authority under the provisions of the Education Act 1989 to provide education and training based on call centre operations and call centre management levels 1-3

With this new accreditation Rapid Results will be able to offer a wider range of NZQA certificates to the market.

NEW E-Learning system launched to meet market demands

Rapid Results launches its new division - icontact.  This business has been set up in demand from the markets need to have a more flexible training solution for the National Certificate.  icontact delivers the NZQA qualification Level 3 in Call Centre Operations directly to the desktop by being completely E-Learning based which makes it the first training programme of it's kind in New Zealand directly aimed at allowing organisations to complete the NZQA qualification.

The industry set up the National Certificate in Call Centre Operations which is managed by the ETITO,  the take up has not been as great as was expected and so icontact was launched to help meet the needs for organisations to put their staff through an NZQA qualification.

For further information either click on the icontact logo on this site or go to www.icontact.co.nz