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Welcome to the FREE downloads page.  Here you will see a widening collection of articles for your interest.  Please make sure you come back often as this page will be updated regularly.

If you come across articles or papers of interest that you would like to share with the wider community please feel free to send those to so we can add them here. Click Here to send

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Free Brochure

Download a free brochure on Management, Motivation and Sales tips.

Free Brochure on Management, Motivation and Sales tips (151KB) »

Looking at a blended Centre?

A free document on the pros and cons of establishing a blended contact centre.

The Pros and Cons of Establishing a Blended Contact Centre (69 KB) »

Need to calculate an ROI for a project?

ROI or Return on Investment is the calculation to see if a project is actually viable. This free synopsis of the full book - ROI Made Easy will help you get a simple and quick snapshot to see if a project is worth following through. The book will teach you how to make simple and quick calculations and how to build a business case for your required investment.

A Free Synopsis of The Book(166KB) »

Head Spinning About Gen-Y?

There has been a lot of talk recently with regard to the changing workforce. This presentation has been kindly allowed courtsey of Drake International.

Gen Y Presentation (362KB) »

Free white papers

We are pleased to have access to these white papers on the issues of finding talent, retention and engaging staff as well as the older workforce. Courtesy of Manpower.

Finding Talent (235kb) >>

Retention of staff (156kb)  >>

Engaging Staff (145kb) >>

Older workforce (353kb) >>