Challenging Customers
This programme provides the solutions to dealing with difficult situations with customers and keep the customer!
Objective – This programme provides the solutions to dealing with difficult situations with customers. Going into depth as to what causes these situations, how to react to them and how to turn them into positive experiences for both you and the customer are discovered during this programme.
Duration: 1 Day
OVERVIEW
What makes customers difficult?
- Expectations
- Reaction
- Things to influence
Controlling the situation
- Your attitude
- Outlook
- Why do people behave that way
- Recognising behaviours
- Learning from complaints
- Using the right words
Great Strategies
- Stages
- Dealing with various types of customer
- Techniques in closing
- Abusive language
- De-briefing
Learn more about our public workshop on handling challenging customers or contact us today to design a program tailored to your needs.
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